Amazon Global Logistics

Please see the following Seller resources for Amazon Global Logistics 

About Amazon Global Logistics (AGL)
  • Amazon Global Logistics 1-Page PDF (US)
  • Amazon Global Logistics 1-Page PDF (EU, UK)
  • Ship to Amazon Warehousing & Distribution (AWD) PDF (US)
Onboarding
  • Seller Central Onboarding Guide (US)
  • Seller Central Onboarding Guide (EU/UK)
  • AGL Onboarding FAQs (US)
  • AGL Onboarding FAQs (EU, UK)
  • AGL Importer Setup & Customs Compliance
  • AGL Customs Brokerage Onboarding Guide
  • Importer of Record-Onboarding Compliance Support- Agl-compliance-onboarding@amazon.com
  • Shipper Central Account Issue- Agl-cn-sales-support@amazon.com

Book Direct to FBA
  • Seller Central Booking Guide (US)
  • Seller Central Booking Guide (EU/UK)
  • AGL Booking FAQs (US, EU, UK)
  • Pick-Up Quote Request- agloperation-truck-overseas@amazon.com
  • Cargo Insurance Request- agloperation-insurance@amazon.com

Book Ship to AWD
  • Amazon Warehousing & Distribution Page
  • Seller Central Ship to AWD Booking Guide
  • AWD Fee Calculator
  • Multi-Channel Distribution User Guide
  • Multi-Channel Distribution Custom Label Guide
Rate Cards
  • FCL Rate Cards (US & EU)
  • LCL Rate Cards (US & EU)

Shipment Preparation
  • US Ocean Container Preparation Guidelines
  • Ocean Shipment Requirements
  • AGL Product Compliance
  • AGL restricted products and dangerous goods (hazmat)
  • Product size tiers

Customs Compliance
  • AGL Customs Clearance 1-Pager Overview
  • Customs Document Automation (CDA) Guide
  • AGL Customs Clearance Seller Handbook
Capacity Management 
  • Learn about FBA Capacity Manager
  • FBA Capacity Manager (US, EU, UK)

Support
  • Seller Support Contact Us User Guide
  • AGL End-to-End Booking Workflow-Seller Handbook
  • Bill of Lading, Shipment Tracking & Changing a Booking
  • AGL Claims & Reimbursements
  • How to view AGL program fees
  • AGL Shipment Exceptions Updates Package FAQ
  • Amazon Warehousing & Distribution Fees
  • Amazon Warehousing & Distribution fee types and reports
  • Multi-Channel Distribution fees
  • Debit Note Dispute & Invoice Support- agl-billing-dn@amazon.com
  • US Customs Billing Support- inlt-billing@amazon.com
  • Customs Bond Renewal/Status Update- gm-ctu11-cob@amazon.com

Webinar Registrations
  • US AGL Product Updates Webinar (Existing Sellers)
  • EU AGL Product Updates Webinar (Existing Sellers)
  • Ship to Amazon Warehousing & Distribution Product Updates (Existing Sellers)
  • Learn about Amazon Global Logistics (New US Sellers)
  • Learn about Amazon Global Logistics (New EU Sellers)
  • How to Sign Up with Amazon Global Logistics (US)
  • How to Sign Up with Amazon Global Logistics (EU/UK)
  • Learn about Ship to Amazon Warehousing & Distribution (New Sellers)

If you require additional support, please complete the form below:







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Ship direct to FBA - Ocean FCL
Ship direct to FBA - Ocean LCL
Ship to AWD (Amazon Warehousing & Distribution) FCL
Ship to AWD (Amazon Warehousing & Distribution) LCL
Multi-Channel Distribution (MCD)
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